Support 

VFUN | VALOFE Platform

VFUN FAQ

  • Below you will find a list of all regions currently serviced by Riders of Icarus:
    • WEST REGION - Åland Islands, Albania, Andorra, Antigua and Barbuda, Argentina, Armenia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Channel Islands, Chile, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Grenada, Guatemala, Guyana, Haiti, Honduras, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jamaica, Jersey, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, Nicaragua, Norway, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Serbia, Slovakia, Slovenia, Spain, Suriname, Svalbard, Sweden, Switzerland, Trinidad and Tobago, Turkey, Ukraine, United Kingdom, United States, Uruguay, Vatican City, Venezuela.
     
    • THAILAND REGION - Thailand 
    If you did not see your country on the list, then you cannot access the Riders of Icarus Global even if you have downloaded the launcher.
  • The game has PVE and PVP feature. You can enjoy playing both.
  • No, you can choose their gender by:
    • Character creation
    •  Using gender voucher.
    The only class that cannot change gender is Shalin Race (Magician and Trickster).
  • We will adapt the Nexon America Maintenance Day. It will be on every Wednesday.
  • Unfortunately, characters cannot be moved from one server to another by any means regardless of our player's region.
  • You may contact Icarus Online Customer Support team by going to the following link below
    https://vfun.valofe.com/customer/inquiry

    You can also send you inquiries directly via email to support_icarus@valofe.com
  • To change the default game language, please do the following:
    • Open the in-game Settings
    • Click on the tab labeled "Game"
    • Scroll to the very bottom to locate the Language options
    The three available languages are English, French, and German.
  • When a character is deleted the name is not available for 30 days. After 30 days have elapsed, the name is automatically released to be used again.
  • You can transfer your account by following the steps in  If you need more help you can always contact the ICARUS Team by sending them a ticket/email on support.
  • Due to the end of the Riders of Icarus game publishing contract between Nexon America 
    and VALOFE, the latter will be taking over all operational and game servicing aspects of the Riders of Icarus.

Can’t find the answer you’re looking for?
Please click the “Ask a question” button below and we will answer it as soon as possible.